How can we help? 👋

The $39.95 charge is for Marlow VIP Sourcing+.

Marlow VIP members get access to a private VIP catalog featuring products sourced directly through our suppliers and factories at discounts of up to 80% off.

Your $39.95 membership amount is also added back to your account as store credit , so the full amount can be used toward purchases.

Members also receive access to a personal sourcing agent who can help find special products or items that may not currently be available in our catalog.

If you have any questions about your membership or the charge, our support team is always happy to help.

Canceling your membership is quick and easy and usually takes less than a minute.

Simply visit the cancellation page below and follow the instructions to cancel your membership.

Cancel VIP Membership

If you have any trouble canceling, contact our support team and we’ll help you right away.

In some cases, taxes or adjustments associated with an order may appear as a separate small charge.

If you don’t recognize the charge, please contact our customer support team. We’ll look into it immediately and make sure everything is resolved for you.

You can access your VIP Membership through our VIP Club page.

Click Existing Member and sign in to access your VIP benefits, store credit, private catalog and sourcing services.

Access My VIP Membership

If you have any trouble accessing your account or benefits, contact our support team and we’ll help get you in.

Absolutely. Please contact our customer support team and let us know what happened.

We’ll review your issue and work to resolve it as quickly as possible. We pride ourselves on providing excellent customer support and making sure every customer is taken care of.

Email Customer Support

You can track your order anytime using our tracking page.

Enter your tracking information to see the latest shipping updates for your package.

Track My Order

Once your order has been processed and enters shipment, we’ll send your tracking number directly to your email.

This can take a few days after placing your order.

Once you receive your tracking number, you can track your package using our tracking page.

Open Tracking Page

You can check the latest status of your package using our tracking page.

Track My Package

If your shipment appears to be taking longer than expected or the tracking hasn’t updated for an unusual amount of time, please contact our support team.

We’ll look into the shipment and help get the issue handled as quickly as possible.

We’re sorry about that. Please contact our customer support team and let us know exactly what’s wrong or what is missing.

We’ll review your order and work to get the issue resolved as quickly as possible.

Contact Customer Support

We don’t believe every customer issue should be handled with a strict one-size-fits-all policy.

Instead, we review situations individually so we can find the best solution and make sure our customers are taken care of.

Whether your item arrived damaged, something is missing, the product wasn’t what you expected, or you experienced another issue, please contact our support team.

We’ll review your situation and work with you to find the appropriate refund, return, replacement, or other resolution .

Contact Customer Support

Our support team consists of real people who are here to help you with whatever you need.

📞 Phone Support:
+1-513-201-3516

For faster assistance, give us a call during our operating hours:

Monday – Saturday
9:00 AM – 5:00 PM Eastern Time

✉️ Email Support:
support@shopmarlowdeals.com

Whether you need help with an order, tracking, a refund, your VIP Membership, or anything else, our team is here to help.

Email Customer Support